WE INVITE CUSTOMERS TO TAKE PART PERSONALLY
|Organisation, monitoring and security when gathering data.|
|Gathering a sample of quality (volume and diversity)|
|Encourages the participation of customers who due to their characteristics (type of experience, profile, etc.) do note take part in surveys without external motivation.|
|Allows the experience of a high percentage of customer to be gathered by increasing the possibilities of securing the loyalty of customers who are neutral or disappointed.|
- Making strategic decisions based on their customer´s experience.
- Using a system of results-based incentives.
ENABLING “HOSTS” – LINE TEAM
- Supporting, surprising and securing the loyalty of each and every customer by identifying different experiences.
- Higher number of experiences collected, higher number of customers whose loyalty has been secured and improved online reputation.
- Ensuring teams receive ongoing assessment and training.
HOW WILL YOU SEE THE RESULTS FOR YOUR HOTEL?
PMS & CRM
We integrate our Database to the PMS and CRM of your hotel through API
We allow organizations to connect to our Data Hub
We offer the best Business Intelligence technology to monitor your results
We periodically send completely personalized reports