WE INVITE CUSTOMERS TO TAKE PART PERSONALLY
|Organisation, monitoring and security when gathering data.|
|Gathering a sample of quality (volume and diversity)|
|Encourages the participation of customers who due to their characteristics (type of experience, profile, etc.) do note take part in surveys without external motivation.|
|Allows the experience of a high percentage of customer to be gathered by increasing the possibilities of securing the loyalty of customers who are neutral or disappointed.|
- Making strategic decisions based on their customer´s experience.
- Using a system of results-based incentives.
ENABLING “HOSTS” – LINE TEAM
- Supporting, surprising and securing the loyalty of each and every customer by identifying different experiences.
- Higher number of experiences collected, higher number of customers whose loyalty has been secured and improved online reputation.
- Ensuring teams receive ongoing assessment and training.
HOW WILL YOU SEE THE RESULTS FOR YOUR HOTEL?
PMS & CRM
We integrate our Database to the PMS and CRM of your hotel through API
We allow organizations to connect to our Data Hub
We periodically send completely personalized reports