Our Guest
Experience Project
OBJECTIVE
To provide our clients with information to help them maximise the profitability of their hotel operations
METHODOLOGY
We combine human and technological factors to provide the largest Guest Experience database on the market
PLANNING
We identify each organisation’s needs and propose the most appropriate solutions in each case
IMPLEMENTATION
We record the customer’s experience over the agreed period, constantly providing information
24/7 SERVICE
We are a service company. We provide a tailored service 24 hours a day, 7 days a week, for the entirety of the project
OUR SOLUTIONS HELP EVERY ORGANISATION
Hotel management
and departmental teams
Monitoring using the performance indicators for every department
Identifying customers who are influencers, neutral and disappointed, to work on their loyalty
Professionalising and optimising the client’s internal organisation based on suggestions from guests
Operations Management
and General Management
Setting KPI goals based on budget, workforce, market reference point and structure
Optimising the budget per customer, focusing on the points that improve satisfaction
Organising structural investments in each establishment based on customer demands
Quality & CX Department
Checking compliance with customer service protocols and helping to achieve the goals set
Implementing initiatives aimed at improving satisfaction indicators and checking their impact on the customer
Exporting initiatives that work to other establishments
Sales, E-commerce
& Marketing Departments
Integrating our experience database into CRM & PMS software, enriching the data available for every customer
Using our Value-for-Money Indicator to determine the margin for raising prices
Increasing direct sale rates by increasing loyalty and recommendations
