Our Guest
Experience Project

 

objective

OBJECTIVE

To provide our clients with information to help them maximise the profitability of their hotel operations

 

methodology

METHODOLOGY

We combine human and technological factors to provide the largest Guest Experience database on the market

 

planning

PLANNING

We identify each organisation’s needs and propose the most appropriate solutions in each case

 

execution

IMPLEMENTATION

We record the customer’s experience over the agreed period, constantly providing information

 

servicio24h7-120x120

24/7 SERVICE

We are a service company. We provide a tailored service 24 hours a day, 7 days a week, for the entirety of the project

 

OUR SOLUTIONS HELP EVERY ORGANISATION 

 

GESHOTEL_ILUSTRACIONES_COLOR_DIRECCION HOTEL Y EQUPIOS EN LINEA

Hotel management
and departmental teams

Monitoring using the performance indicators for every department

Identifying customers who are influencers, neutral and disappointed, to work on their loyalty

Professionalising and optimising the client’s internal organisation based on suggestions from guests

 

GESHOTEL_ILUSTRACIONES_COLOR_DIRECCION DE OPERACIONES Y DIRECCION GENERAL

Operations Management
and General Management

Setting KPI goals based on budget, workforce, market reference point and structure

Optimising the budget per customer, focusing on the points that improve satisfaction

Organising structural investments in each establishment based on customer demands

GESHOTEL_ILUSTRACIONES_COLOR_DEPARTAMENTODE CALIDAD & CX

Quality & CX Department

Checking compliance with customer service protocols and helping to achieve the goals set

Implementing initiatives aimed at improving satisfaction indicators and checking their impact on the customer

Exporting initiatives that work to other establishments

GESHOTEL_ILUSTRACIONES_COLOR_DEPARTAMENTOS COMERCIAL, E-COMMERCE & MARKETING

Sales, E-commerce
& Marketing Departments

Integrating our experience database into CRM & PMS software, enriching the data available for every customer

Using our Value-for-Money Indicator to determine the margin for raising prices

Increasing direct sale rates by increasing loyalty and recommendations